Delivery

DHL Express

We ship international using DHL Express.  

If your order is before 12.00 UTC we will ship the same day direct from Turkey.
Delivery worldwide is usually 3 – 5 days door to door.
More information can be found here on our blog.


TRACKING
You will be informed of the DHL tracking number usually the same day as your order is taken. You will then receive notifications via SMS/email each step of your orders journey. 


COST
For order up to 2kg (about 15 bars of soap)
UK and Europe £9.95
U.S. and Canada £14.95
Asia £15.95
South Pacific region £19.95

You can confirm the shipping fee when you select your country in the shopping cart.


MISSING ITEM POLICY
Although we check and double check orders prior to shipping, mistakes do happen. If you discover a missing item, please let us know as soon as possible. We will gladly either post the missing item or issue a refund for the missing item(s).


DUTIES, TAXES AND CUSTOMS
International shipping quotes do not include any duties, taxes or other charges that may be applied by your country’s government. Any duties and taxes for international shipments are at the cost of the customer.

DHL have there own custom clearing department, but we cannot be responsible for packages that are detained at customs, but we can help with there clearance. 

Here is a guide to the costs associated with customs clearance. This is based on information available on each countries websites. Please check with the customs website in your own country for confirmation of this information. 

UK – At this time there is no import duty for goods from Turkey, but VAT may be due on orders over £15.

U.S. – The threshold for duty is $800

Europe (EEC) – there is no import duty for goods from Turkey, but VAT may be due on orders over €22.

Canada – Goods and services tax is due on orders over CAN$20 More info here


Extra charges
DHL provide a customs clearing service if your order is deemed to be subject to import taxes. They charge between €7 – €11 for this service.


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